Turn Enquiries Into Bookings
We design and implement CRM systems that nurture, automate and convert high-value enquiries into confirmed revenue.
Luxury travel enquiries often arrive through multiple channels — website forms, email, referrals and agents.
Without a structured CRM system, leads are easily lost, follow-ups are inconsistent and valuable enquiries fail to convert into bookings.
How we work
HUBSPOT platform setup or audit
We implement or optimise your HubSpot CRM to align with your sales processes, ensuring enquiries, contacts and deals are captured and tracked correctly
Guest Segmentation
We segment your database based on travel behaviour, enquiry type, booking value and engagement, allowing your team to prioritise and personalise communication.
Automated Journey Mapping
We design automated workflows that nurture enquiries, trigger follow-ups and ensure no lead is missed throughout the booking journey.
Campaign Management
We manage targeted campaigns and email sequences that engage guests, re-engage lost enquiries and strengthen long-term relationships.
Guest Journey Map Touchpoints
(01) Enquiry Captured
A guest enquires via your website, email, referral or agent. Their details are captured in the CRM with source, interest and key context.
(02) Instant Response & Lead Routing
The guest receives an immediate acknowledgement, and the enquiry is automatically assigned to the right team member based on rules (market, product, travel type, etc.). Internal alerts notify the team.
(03) Qualification & Prioritisation
The CRM tags and segments the lead (e.g., travel type, spend, dates, party size, engagement). Where enabled, lead scoring helps prioritise high-value enquiries.
(04) Structured Follow-Up Sequence
A guided follow-up sequence starts: personalised emails, tasks and reminders ensure consistent outreach and no missed follow-ups.
(05) Pipeline Progression
The enquiry moves through defined deal stages (e.g., New Enquiry → Qualified → Proposal Sent → Negotiation → Confirmed). Bottlenecks become visible and fixable.
(06) Nurture & Re-Engagement
If the guest doesn’t convert immediately, automated nurture keeps them warm with relevant content and timely prompts. Lost enquiries can be re-engaged through targeted sequences.
(07) Booking Confirmation & Handover
Once confirmed, the CRM triggers internal handover workflows (ops/service), ensuring the right teams receive the booking details and next steps.
(08) Post-Sale Service & Loyalty
Post-booking workflows support service communication, feedback collection and repeat-travel/VIP loyalty programmes, turning one booking into long-term value.
What’s Included
Why Us
- Luxury Travel IP
- Tech-Enabled Agency
- Full-Service Solutions
- Certified HubSpot Solutions Partner
0%
Average Increase in Enquiry to Booking Rate0%
Increase in Lost Enquiry Re-engagement
The Luxury Travel Growth Marketing Playbook
A sector-specific guide to capturing high-value demand, improving conversion and building sustainable direct growth in luxury travel.
FAQs
What CRM platform does Flux use?
Can Flux integrate CRM with our website and booking systems?
How does CRM improve booking conversions?
Do you support ongoing CRM management?
Can CRM help re-engage lost enquiries?
Book a Discovery Call
An exploratory discussion to align on your commercial goals and assess how to accelerate booking growth.
Or Get in Touch With Us
If you're considering your next phase of growth, we're happy to start the conversation.